Shipping & Return Policy
In the unlikely event you want to return an item to us we are pleased to offer all customers a 7 day No Quibble Return Policy. This means you can return items you’ve purchased from us for any reason, even if you’ve changed your mind, so long as you notify us within 7 days of receiving the items(s).
If you have changed your mind and want to return all or part of your order, please contact us within 7 days of receiving your order. Please fill out our Contact Us form.
We will refund the cost of your item(s)minus the cost of restocking and delivery / collection. The cost of delivery or collection charge is £40.00 plus £10.00 per item restocking fee. We do not offer cash refunds and the cost of your order will be issued in a credit note within 14 days once your returned items have been received and checked. Online account credit has no expiration, in-store credit notes are valid for 12 months and may be extended upon request.
Items must be returned unused and in a saleable condition and packaged in their full original packaging. Please take reasonable care of the goods. For further information please read our full Terms and Conditions. This does not affect your legal rights.
Excluding any personalised products(s), any product(s)which have been made or adapted to your requirements and any product which cannot be retuned due to health protection or hygiene reasons.
Damaged Or Faulty Items
If you notice that any of your items are damaged or faulty when you receive your delivery, please refuse the delivery to arrange re-delivery of a replacement. If you discover after delivery that any items are damaged or faulty, please report this to us within 7 days of receiving the items. This needs to be done in writing, either via our Contact Us form or email. Please ensure you include a copy of your invoice and photographs of the damaged or faulty items. For heavy deliveries, we will arrange a two-man delivery and if no visible damage is noticed at the time of delivery, we are obliged to change the damage parts. If assembly has been attempted, any damage reported there upon, replacement of any damaged parts is at our discretion.
We will contact you to arrange a replacement, send replacement parts or issue a refund or credit note. The offer of refund is at our discretion and is not mandatory if the goods are not faulty. In most cases where part of the item is damaged, we will not offer refund but replacement of damaged parts only. If you choose to receive a refund, we will refund you in full to your original payment method, excluding delivery, collection and re-stocking charges.
We ask that you do not use the damaged items and that you re-package them in their original packaging.
For more information, please see our full Terms and Conditions.
Due to health protection and hygiene reason mattresses cannot be returned unless faulty. We strongly recommend that you visit one of our showrooms where all mattresses are available to try.
Any delivery discrepancies must be reported within 24hrs. If packaging appears damaged it is recommended that this is marked on the delivery note before you sign.